OVERVIEW
This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase on www.partszone.ca.
WHAT WE COLLECT & STORE
When you visit our site, we track certain information to enhance your shopping experience:
- Products Viewed: We keep a record of products you’ve viewed to show you recently viewed items.
- Location, IP Address, and Browser Type: This data helps us estimate taxes and shipping costs.
- Shipping Address: We collect this to provide shipping estimates and deliver your orders.
- Cookies: We use cookies to remember your cart contents as you browse.
During the checkout process, we request information such as your name, billing address, shipping address, email, phone number, and credit card/payment details. This information is used for various purposes, including:
- Sending you account and order information
- Responding to your inquiries, including refunds and complaints
- Processing payments and preventing fraud
- Setting up your account for future orders
- Complying with legal obligations, such as tax calculations
- Enhancing our store offerings
- Sending you marketing messages if you opt-in
If you create an account, we will securely store your name, address, email, and phone number to streamline your future checkouts.
We retain your information only as long as necessary for the purposes we collected it for, or as required by law. For instance, order information will be kept for seven years for tax and accounting purposes, including your name, email address, and billing/shipping addresses. We will also store any comments or reviews you choose to leave.
WHO ON OUR TEAM HAS ACCESS
Our team members have access to the information you provide. For instance, Administrators and Shop Managers can view:
- Order details, including what was purchased, the purchase date, and delivery information
- Customer information, such as your name, email address, and billing/shipping details
This access is crucial for fulfilling orders, processing refunds, and providing support.
WHAT WE SHARE WITH OTHERS
We may share your information with trusted third parties that assist us in delivering our services, such as analytics providers, marketing partners, payment gateways, shipping providers, and other service integrations.
PAYMENTS
We accept payments via PayPal. When processing payments, certain data will be shared with PayPal, including details necessary to complete the transaction, such as the purchase total and billing information.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.